Insights Summit:
Virtual Nursing

12:30 – 3:30 PM CT     
Summit Registration

3:30 – 3:35 PM CT
Summit Welcome

• Paul Samargedlis, Senior VP, Business Development and Strategy, the ATA

3:35 – 3:45 PM CT
Opening Remarks

• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health
• Sarah Pletcher, MD, MHCDS, VP and Executive Medical Director, Strategic Innovation, Houston Methodist

3:45 – 4:15 PM CT
Change Management in Healthcare: Insights for Virtual Nursing Programs

We’ll kick off the Summit with a level-setting conversation on change management, focusing on its psychological aspects and implications for healthcare, particularly in virtual nursing programs. This session will explore strategies for navigating change, fostering resilience among nursing professionals, and enhancing the implementation of virtual care initiatives. Gain valuable insights into how effective change management can improve outcomes in nursing and patient care.

• Moderator: Teresa Rincon, PhD, RN, FCCM, Assistant Professor Tan Chingfen Graduate School of Nursing | UMass Chan Medical School; Telehealth Senior Consultant, Blue Cirrus
  
• Marian Altman, PhD, RN, CNS-BC, CCRN, Clinical Practice Specialist, CSI Academy Supervisor, AACN
• Theresa Davis, PhD, RN, NE-BC, FAAN, Asst VP of Nursing, Inova Health System, former President, AACN
• John Glaser, PhD, Executive-in-Residence, Harvard Medical School; Former Senior VP of Population Health, Cerner Corporation

4:15 – 5:05 PM CT
Building a Culture of Change: Strategies for Implementing Virtual Nursing Programs

This session will delve into strategies for building a culture of change to successfully implement virtual nursing programs, focusing on engaging stakeholders, training staff, overcoming resistance, and effectively communicating benefits to patients and providers.

• Moderator: Teresa Rincon, PhD, RN, FCCM, Assistant Professor Tan Chingfen Graduate School of Nursing | UMass Chan Medical School and Telehealth Senior Consultant, Blue Cirrus
• Marian Altman, PhD, RN, CNS-BC, CCRN, Clinical Practice Specialist, CSI Academy Supervisor, AACN
• Theresa Davis, PhD, RN, NE-BC, FAAN, Asst VP of Nursing, Inova Health System, former President, AACN
• Suzanne Hinderliter, Director Digital Development, OSF OnCall
• Amanda “Mandy” Via, Director of Access, Referral Management and Telehealth, Premier Health

5:05 – 5:25 PM CT
Fireside Chat: hellocare

5:25 – 5:35 PM CT
Break

5:35 – 6:05 PM CT
System Spotlight: Trinity Health

• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health
  
• Gay Landstrom, PhD, RN, NEA-BC, FACHE, Senior VP and CNO, Trinity Health

6:05 – 6:25 PM CT
Fireside Chat: Andor Health

• Joshua Briscoe, MD, FACEP, CMO, Andor Health
• Emily Warr, MSN, RN, Administrator, Center for Telehealth, Medical University of South Carolina 

6:25 – 6:40 PM CT
Day #1 Wrap-up and Audience Q&A

6:40 – 9:00 PM CT
Opening Reception

7:30 – 9:00 AM CT
Networking Breakfast

9:00 – 9:05 AM CT
Day 2 Opening Remarks

• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health

9:05 – 9:35 AM CT
System Spotlight: CommonSpirit Health
Integrated Care Delivery: A Solution for Operational Goals

This presentation examines CommonSpirit Health’s (CSH) Virtually Integrated CareSM Team and its innovative approach to high-quality care delivery, demonstrating leadership in care transformation. The discussion will cover how the Virtually Integrated CareSM Team collaborates with national, regional, and local operational teams to effectively scale and enhance virtual care models. It will also address how these models support multidisciplinary teams in achieving operational efficiency and improving patient care. Additionally, the presentation will highlight the integration of ancillary services within virtual care models, ensuring seamless, team-based patient care delivery.

• Shawna Gunn, BSN, RN, CAVRN, System Director, Virtual Care Models, CommonSpirit Health
• Diane Murphy, System VP Virtual Care & Nursing Transformation, CommonSpirit Health
• Julie Tuel, MSN, RN, CCRN-CMC, SCRN,  System Vice President Virtually Integrated Care Nursing Transformation/Nursing Health, CommonSpirit Health

9:35 – 10:05 AM CT
System Spotlight: OSF OnCall
Innovative Care Delivery Through Virtual Nursing: Centralized and Decentralized Models in Practice

This presentation from OSF OnCall provides an overview of the implementation of Virtual Nursing through both centralized and decentralized models of care. Providing an overview of the innovative care delivery model provided by OSF OnCall, this discussion will delve into the implementation of Virtual Nursing, meeting facility needs in an innovative approach through a centralized model of care. In addition, discussion will explore a decentralized solution of Virtual Nursing to further address nursing and patient care needs. Speakers will share implementation strategies, dynamic leadership support, and collaborative operational integration of Virtual Nursing into care delivery and the impact on patient and nurse experience as well as outcomes.

• Jennie Van Antwerp, Director, Digital Acute Care, OSF OnCall
• Suzanne Hinderliter, Director, Digital Care, OSF OnCall

10:05 – 10:25 AM CT
Healthcare's Next Wave: Digital Agents and Generative AI

Over the past decade, we have witnessed incredible advancements in technology that have changed and continue to change our lives. This can't come soon enough for healthcare, with aging populations, rising costs, and clinician burnout are all-too-common issues. Generative AI and digital agents are poised to transform every industry, and healthcare will be part of this wave. In this session, Brad Genereaux will explore the breakthroughs in these technologies and what they mean for digital health, where tools can enhance clinician-patient interactions and streamline human-system experiences, allowing healthcare professionals to dedicate more time to patient care

• Brad Genereaux, Global Lead, Healthcare Alliances | Healthcare, Nvidia

10:25 – 10:55 AM CT
Networking Break and Transition to Case Studies

11:00 AM – 12:00 PM CT
Case Study Presentations

In highly interactive case study sessions, solution providers, through the end-user lens, will discuss challenges, strategies, implementations, outcomes and the future of Virtual Nursing.

12:00 – 1:00 PM CT
Networking Lunch

1:00 – 1:10 PM CT
Networking Break

1:10 – 1:40 PM CT
System Spotlight: New York-Presbyterian

• Mary Joy Dia, DNP, RN, FAAN, FHIMSS, Program Director Nursing Informatics, Information Technology Department, Institute of Nursing Excellence and Innovation, New York-Presbyterian
• Gizelle Pastoral, MS, RN, NI-BC, Project Manager - Nursing, Nursing Operations, Institute of Nursing Excellence and Innovation, New York-Presbyterian

1:40 - 2:20 PM CT
Building the Business Case: Proposals and Standards of Care for Virtual Nursing Programs

This session will focus on crafting a compelling business case for senior leadership by emphasizing the importance of data analysis through informatics and drafting comprehensive proposals. Our expert panelists will share strategies for effectively presenting to the C-Suite, addressing potential objections, and securing buy-in. We’ll also explore opportunities for expanding virtual platforms beyond nursing to meet broader organizational needs, all while considering key performance indicators and return on investment. Gain valuable insights to drive innovation in healthcare delivery.

• Moderator: Tearsanee Carlisle Davis, DNP, APRN, FNP-BC, PMHNP, FAANP, Director, Clinical Programs and Strategy, University of Mississippi Medical Center for Telehealth
• Monique Lambert, PhD, Manager, Nursing Innovation & Informatics, Office of the CNIO, Stanford Health Care
• Paul Malito, Director of Nursing Services, eMedicine, MHA, BSN, RN, UAB
• Patricia McGaffigan, MS, RN, CPPS, Senior Advisor, Patient and Workforce Safety President, Certification Board for Professionals in Patient Safety, Institute for Healthcare Improvement
• Jennifer Morelli, MPS, RN, Nurse Informatician, Carolina Applied Informatics Research Lab, The University of North Carolina at Chapel Hill

2:20 – 3:00 PM CT
Identifying and Measuring Success: KPIs and ROI in Virtual Nursing Programs

Join us for an insightful panel discussion focused on the success of virtual nursing programs through Key Performance Indicators (KPIs) and Return on Investment (ROI). Our expert panel will explore defining relevant KPIs, examining tools and methodologies for measuring performance and outcomes, and analyzing the financial impact and cost-effectiveness of these innovative initiatives. Attendees will gain insights from successful case studies, strategies for enhancing patient engagement and satisfaction, and the critical role of research in program improvement. We’ll also discuss how to measure non-financial benefits to help CFOs understand the broader impact on organizational health, as well as the importance of fostering a supportive work environment for nurses. This session will equip you with the knowledge and tools necessary to effectively evaluate and demonstrate the value of virtual nursing programs, ensuring their sustainability and growth in the evolving healthcare landscape.

• Moderator: Lisa-Mae Williams, PhD, RN, CNO, Intercept Telehealth
• Mae Centeno, DNP, RN, ACNP-BC, CCRN, COO, CNO, Virtual Care Delivery, Texas Health
• Laura Gartner, DNP, MS, RN, RN-BC, NEA-BC, CNIO, Jefferson Health
  
• Amy Hassell, BSN, RN, CCRN, CNO, UCHealth Virtual Health Center
• Emily Warr, Administrator, Center of Telehealth, MUSC 

3:00 – 3:10 PM CT
Transition to Case Studies

3:15 – 4:10 PM CT
Case Study Presentations

4:10 – 4:20 PM CT
Break

4:20 – 5:00 PM CT
Leadership and Governance: Defining the Reporting Structure for Virtual Nursing Programs

This session will examine the essential elements of leadership and governance in virtual nursing programs, determining ownership and leadership responsibilities within organizations. Our expert panel will cover key topics, including defining roles and responsibilities, best practices for virtual care organizational structure and team composition, and strategies for integrating virtual nursing into existing hierarchies. We will also explore effective reporting and communication channels, governance models and decision-making processes that support successful program implementation. Attendees will gain valuable insights into creating a robust framework that enhances collaboration and efficiency in virtual nursing initiatives.

• Moderator: Lisa-Mae Williams, PhD, RN, CNO, Intercept Telehealth
• Rachelle Longo, MHA, BSN, RN, AVP, Virtual Care, Ochsner Health System
• Paul Malito, MHA, BSN, RN, Director of Nursing Services, eMedicine, UAB Health System
• Denise Pimintel, RN, MN, MS, CCRN, System Manager, Clinical, CommonSpirit Telehealth Network
• Cynthia Salisbury, MSN, RN, NEA-BC, CPHQ, CPPS, Executive Director, Nursing Operations, Providence

5:05 – 5:30 PM CT
Day #2 Wrap-up and Audience Q&A 

5:30 – 6:45 PM CT
Networking Reception

7:30 – 9:00 AM CT
Networking Breakfast

9:00 – 9:05 AM CT
Day 3 Opening Remarks

• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health

9:05 – 9:35 AM CT
Virtual Nursing: Policy Shifts for Healthcare Revolution

• Moderator: Linda Goodwin, RN, MSN, MBA, NEA-BC, FACHE, System Senior VP Nursing Transformation and Innovation, CommonSpirit Health
• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health
• Patricia McGaffigan, MS, RN, CPPS, Senior Advisor, Patient and Workforce Safety President, Certification Board for Professionals in Patient Safety, Institute for Healthcare Improvement
• Cynthia Salisbury, MSN, RN, NEA-BC, CPHQ, CPPS, Executive Director, Nursing Operations, Providence

9:35 – 10:05 AM CT
System Spotlight: Ochsner Health System
Innovating Virtual Care at Ochsner Health System

Join leaders from Ochsner Health System as they explore the structure, staffing, and impact of their Virtual Nursing Program. Speakers will share insights into the development and implementation of critical care telemedicine and virtual nursing, discussing how they support their clinical teams and improve patient outcomes through technology-enabled care. Discover the strategies driving Ochsner’s success in virtual healthcare delivery and the future of nursing support in a digital landscape.

• Rachelle Longo, MHA, BSN, RN, AVP, Virtual Care, Ochsner Health System
• Melinda Stretzinger, RN, CCRN, Manager, Critical Care Telemedicine & Virtual Nursing, Ochsner Health System
• Fiona Winterbottom, RN, Clinical Nurse Specialist, Ochsner Health System

10:05 – 10:45 AM CT
Future Outlooks on Virtual Nursing: Transforming Healthcare Through Technology

This session will explore the evolving role of virtual nursing in reshaping healthcare delivery. The panel will delve into whether virtual nursing has led to a new, sustainable care model or if it still primarily serves as a temporary solution to workforce shortages and gaps in care. Experts will discuss the strides made towards integrating virtual nursing into mainstream healthcare, addressing both the challenges and opportunities that come with this shift. The conversation will also look ahead, examining upcoming technological advancements and innovations that could further transform how nursing care is delivered remotely, and whether the healthcare system is fully embracing this potential to enhance patient outcomes, workforce efficiency, and overall care accessibility. Panelists will offer insights into what the future holds and what is needed to move from a gap-filling model to one that is visionary, proactive, and central to healthcare's evolution.

• Moderator: Carrie Culpepper, Managing Director, Chief Nursing and Quality Officer, Texas Tech University Health Sciences Center - Managed Care
• Murielle Beene, DNP, MBA, MPH, MS, RN-BC, PMP, FAAN, Senior VP and CHIO, Trinity Health
• Patricia McGaffigan, MS, RN, CPPS, Senior Advisor, Patient and Workforce Safety President, Certification Board for Professionals in Patient Safety, Institute for Healthcare Improvement
• Cynthia Salisbury, MSN, RN, NEA-BC, CPHQ, CPPS, Executive Director, Nursing Operations, Providence
• Beth Waters, BSN, RN, CCRN, PHN, TeleCritical Care Nurse, VA TeleCritical Care System

10:55 – 11:05 AM CT

Transition to Case Studies

11:05 AM – 12:00 PM CT
Case Study Presentations

In highly interactive case study sessions, solution providers, through the end-user lens, will discuss challenges, strategies, implementations, outcomes and the future of Virtual Nursing. 

12:00 – 1:00 PM CT
Networking Lunch

1:00 – 1:30 PM
System Spotlight: UC Health System Spotlight
An Overview of Virtual Admission Nurse (VARN) & Virtual Support Nursing (VSN)

• Kyle Hammond, Director of Acute Care, UCHealth
• Amy Hassell, RN, MSN, CNO, UCHealth Virtual Health Center

1:30 – 2:10 PM CT
Education and Onboarding - Training the Virtual Nurse: Education and Onboarding Best Practices

Speakers will cover best practices for developing effective education and onboarding programs for virtual nurses, focusing on curriculum design, certification, continuing education, and mentorship. Attendees will gain insights into equipping virtual nurses with the skills, onboarding processes, technology training, and support needed to thrive in virtual care. 

• Moderator: Julie Miller, BSN, RN, CCRN, Clinical Practice Specialist – Practice Excellence, American Association of Critical Care Nurses
• Mae Centeno, DNP, RN, ACNP-BC, CCRN, COO, CNO, Virtual Care Delivery, Texas Health 
• Shawna Gunn, BSN, RN, CAVRN, System Director, Virtual Care Models, CommonSpirit Health
• Melinda Stretzinger, RN, CCRN, Manager, Critical Care Telemedicine & Virtual Nursing, Ochsner Health System
• Julie Tuel, MSN, RN, CCRN-CMC, SCRN, System Vice President Virtually Integrated Care Nursing Transformation/Nursing Health, CommonSpirit Health 

2:10 – 3:00 PM CT
Securing Funding for Virtual Nursing Programs: Innovative Approaches and Resources

As virtual nursing programs evolve, securing the necessary funding to support these initiatives is often a significant challenge. Speakers will share best practices in identifying and accessing funding sources for virtual nursing initiatives, to include both traditional and non-traditional funding avenues, equipping you with strategies to navigate the diverse landscape of financial support. We’ll discuss the art of writing effective grant proposals that capture the attention of funders and delve into the potential of public-private partnerships and collaborations to enhance funding opportunities. Additionally, the conversation will address the challenges and opportunities related to leveraging technology and innovation grants. This session aims to provide you with actionable insights and innovative strategies to secure the necessary funding for your virtual nursing programs.

• Moderator: Nicki Perisho, BA, BSN, RN, Program Director, Northwest Regional Telehealth Resource Center (NRTRC)
• Linda Goodwin, Goodwin, RN, MSN, MBA, NEA-BC, FACHE, System Senior VP Nursing Transformation and Innovation, CommonSpirit Health
• Marcia Murphy, MSN, RN, AGACNP-BC, NE-BC, Virtual Healthcare Nursing Leader 
• Beth Waters, BSN, RN, CCRN, PHN, TeleCritical Care Nurse, VA TeleCritical Care System

3:00 – 3:45 PM CT
Integrating Technology into Virtual Nursing: Best Practices and Innovations

In today's healthcare landscape, integrating innovative technology into virtual nursing practices is crucial for enhancing patient care and operational efficiency. Expert panelists will focus on leveraging technology to optimize virtual nursing. We’ll cover the selection and implementation of effective telehealth platforms, data security and patient privacy considerations, and the importance of interoperability with existing health IT systems. Additionally, we'll explore emerging technologies, strategies for evaluating and partnering with vendors, and how technology can improve care coordination, discharge planning, and transitions of care. We’ll also discuss the dynamics of remote work versus centralized hubs and the transformative role of AI in virtual nursing. This session aims to provide you with actionable insights and best practices for successfully integrating technology into your virtual nursing programs.

• Moderator: Elliott Wilson, MBA, PMP, Principal, Community Member - Independent
• Tearsanee Carlisle Davis, DNP, APRN, FNP-BC, PMHNP, FAANP, Director, Clinical Programs and Strategy, University of Mississippi Medical Center for Telehealth
• Adrian Jones, Director, Innovation Initiatives, MedStar Health
• Jennifer Orbin, DNP, RN-BC, Director of Nursing, Guthrie Clinic
• Karie Ryan, DNP, MS, RN, CENP, CNO, Artisight

Roundtable Discussions

4:05 – 4:15 PM CT
Networking Break

4:15– 5:45 PM CT
Roundtable Discussions and Audience Insights

6:00 – 8:00 PM CT
Awards Dinner